By Ken Dey | The Idaho
Statesman
Leaders at Albertsons Inc. have
turned to Hollywood in hopes
that one day everybody will
love Albertsons. The company
has hired Patricia Heaton,
co-star of television's
"Everybody Loves Raymond" as
its new national
spokeswoman.
Heaton has signed a
multi-year contract to
appear in a new national
television and radio
advertising campaign for the
grocery store chain.
"Albertsons is entering the
most exciting growth period
in its 63-year history,"
Albertsons Chairman and CEO
Larry Johnston said in a
statement Friday. "Patricia
Heaton provides the
instantly recognizable
voice, humor and personality
that will enable us to bring
key messages to supermarket
and drugstore customers."
Johnston said Heaton will be
the the center of a national
consumer-focused campaign.
The theme of the campaign
will be announced next week,
but it will be aimed
primarily at women, ages
25-54, with children.
National television
commercials featuring Heaton
will begin airing in June.
Johnston said the new
campaign will "establish
Albertsons as the only food
and drug retailer that is
truly working hard to make
life easier for today's
consumers."
In a statement released by
Albertsons, Heaton said she
was proud to be a part of
the new campaign. "Diet,
nutrition, health care and
budget-planning are
critically important to all
of us, and they are issues
that form the very core of
the services at our
neighborhood food and
drugstores," Heaton said.
This will be the first time
Albertsons has used a
celebrity spokesperson, and
potentially could be the
first time a celebrity
spokesperson has been used
by a supermarket chain.
Britt Beamer, president of
America's Research Group in
Charleston, S.C., said he
couldn't recall a celebrity
promoting a grocery store
chain, but he said it could
be a good strategy.
On television, Heaton plays
the the very type of person
Albertsons is targeting,
which could be a draw to
customers, Beamer said.
"It's a pretty popular show
and it appeals to that age
customer," Beamer said.
Kirk Smith, chair of Boise
State University's Marketing
and Finance program, said
Albertsons could benefit by
planning a campaign around
Heaton's television image.
"If the image they want to
create is consistent with
the celebrity's television
image, it could go a long
way," Smith said.
Bob Toomey, an analyst with
RBC Dain Rauscher in Seattle
who follows Albertsons, said
he's encouraged by the new
campaign and believes it can
be an effective strategy.
"I think it's an uptick,"
Toomey said. "Obviously the
risk they take is that
they've got to pick the
right person to connect with
their audience, but I assume
they've done their homework
on that."
Although some customers may
relate to Heaton's
television character, Beamer
cautions that others will
find her credible if it
seems that she, rather than
her character, engages in
everyday activities like
grocery shopping.
If they don't find her
credible, they won't pay
attention to the advertising
campaign, Beamer said.
Smith said another danger of
using celebrities is the
possibility that certain
behaviors in their own lives
could detract from the
advertising campaign.
Smith points to examples
such as Michael Jackson,
whose Pepsi campaign was
spoiled after allegations of
child molesting.
Despite the possible
downfalls, Smith believes
hiring Heaton is a good
move.
"I think it's a plus for the
company, because they're
grabbing somebody who is hot
right now," Smith said.
"She'll be a good
attention-getting device."
Heaton has earned two best
comedy actress Emmys for her
role as Deborah Barone, Ray
Romano's wife. Heaton also
published a book in 2002
called "Motherhood and
Hollywood: How to Get a Job
Like Mine."
The book chronicles her
childhood in a Cleveland
suburb, her career growth
and efforts to maintain a
normal life in Hollywood
while raising four children.
Heaton is married to British
actor David Hunt.
Luck of the draw
Celebrity endorsements can
be a winner for companies,
but marketing experts
caution that the celebrities
are human and sometimes
their faults can reflect
poorly on a product. Here
are some recent examples of
celebrity endorsements that
were successful or turned
sour.
The Good
Michael Jordan and Nike;
Michael Jordan and Hanes
underwear. Whatever Jordan
touches turns to gold.
• Captain Kirk and
Priceline.com. Who would've
thought that William Shatner
could be that hip?
• Flashback to the '70s.
Polaroid cameras and James
Garner and Mary Ann Hartley.
We still think they were
married.
The Bad
Hertz Rent a Car and O.J.
Simpson. Need we say more?
• Michael Jackson and Pepsi
Cola. Allegations of child
molesting and soda pop don't
mix.
• Martha Stewart and Kmart.
Not a good investment. 